Stadium Policies

For the updated Frisco ISD clear bag policy for high school football games, please click here.

Approved bags include:

  • Bags that are clear plastic and do not exceed 14” x 6” x 14” (clear, plastic tote bags are currently available for purchase at the FC Dallas Team Store).
  • Small clutch purses or crossbody bags (with or without straps) that are no larger than 5.5” x 8.5”. 
  • One gallon clear plastic freezer bags.
  • Credentialed media and staff, team personnel and credentialed guests will not be subject to the bag restrictions but will continue to enter at the designated stadium checkpoints where they will be subject to screening and bag inspections.
  • Exceptions will be made for medically-necessary items. Please email CustomerService@FCDallas.com to get special clearance for medically-necessary items.

Bags that are no longer approved include:

  • Backpacks
  • Briefcases
  • Camera bags
  • Cinch bags
  • Computer cases
  • Coolers
  • Diaper bags
  • Fanny packs
  • Luggage
  • Opaque purses exceeding 5.5” x 8.5”
  • Oversized tote bags and mesh bags
  • Seat cushions with backs
  • Tinted or printed pattern plastic bags

For more information, please visit FCDallas.com/BagPolicy.



STADIUM POLICIES

 Animals

Service animals (for example: guide dogs) are the only pets allowed in Toyota Stadium and Toyota Stadium Complex. 

 Age/Height Restrictions

Children that are three (3) feet or shorter are not required to have a ticket into Toyota Stadium for sporting events. Children that are three feet or shorter may sit in a ticket holder’s lap, so long as the child does not obstruct the view of others nearby. There will be a height check station at all gates. If a child is taller than three feet, they must provide a ticket for entry.

Policies may vary for concerts and special events. Please contact Customer Service at 469-365-0000 or CustomerService@fcdallas.net for information pertaining to specific events.

 Alcohol Policy

Alcohol may not be brought in or out of Toyota Stadium. Texas law states that a person must be 21 years of age to purchase and/or consume alcoholic beverages. Within the stadium, the sale of alcoholic beverages is limited to two per customer, per purchase. All sales will cease in the 75th minute of play during FC Dallas matches.

Alcohol sales will vary depending on the type of event. Guests will be asked to present a valid driver’s license at the time of purchase. We reserve the right to refuse the sale of alcohol at our discretion.

 Banner/Flags

Banners and flags require approval prior to being brought into Toyota Stadium. They must not be commercial, offensive or in poor taste. Banners and/or flags may not obstruct the view of any guests, stadium signage, or present any safety hazards. For safety reasons you may only attach a banner and/or flag to a bendable pipe material such as PVC. Toyota Stadium reserves the right to remove and/or confiscate any sign, banner, or flag for any reason. Toyota Stadium requires prior permission to attach any sign, banner, or flag to any railing inside the park.

Events such as concerts, international matches, selected family events and other sanctioned events may prohibit banners, flags or signs of any kind. For questions regarding special events, please contact Guest Services at GuestService@FCDallas.com.

 Camera/Video Equipment

Compact cameras and smartphones are permitted inside the stadium for FC Dallas soccer matches as long as the use does not interfere with the event or other guests' enjoyment of the event. No images captured at Toyota Stadium may be used for commercial purposes without the written consent of FC Dallas Soccer, LLC and its affiliates. FC Dallas, Toyota Stadium, and most sponsor advertisements, logos, and other materials are protected by United State intellectual property laws. Livestreaming of any event at Toyota Stadium without prior approval is prohibited. Individuals who violate this policy may be liable for intellectual property infringement.

No cameras or recording devices are permitted at musical concerts. Guests may contact Toyota Stadium in advance of an event to find out the specific policy for that event by calling 469-365-0000 or emailing GuestService@FCDallas.com

Video Cameras, tripods, monopods, selfie-sticks and cameras with a lens longer than 3" (detachable or non-detachable) are prohibited inside Toyota Stadium. Selfie sticks are not allowed inside Toyota Stadium during events.

 Clothing/ Dress Code 

Guests are prohibited from wearing any clothing displaying profane or offensive material. Guests wearing prohibited clothing may be denied entry into the facility until the profane or offensive material is no longer visible. Guests found within the facility wearing clothing displaying items that can be construed as profane, or offensive, will be asked to provide a solution where the items will no longer be displayed. If no solution can be found or the solution does not meet the satisfaction of management, the guest may be ejected from the facility.

 Toyota Stadium Code of Conduct  

All Toyota Stadium guests are expected to maintain reasonable and appropriate behavior at all times. Any behavior defying the code of conduct, as determined by facility management, can result in ejection and possible arrest. Guests who are ejected from the facility will not receive a refund for their ticket(s) or be compensated in any way. Inappropriate behavior includes, but is not limited to:

  • Standing on chairs/seats
  • Entering a seating area without the correct ticket
  • Drunk and/or disorderly conduct
  • Fighting or challenging others to fight
  • Interference with the event, or participants of the event in any way
  • Throwing, tossing, or discharging any object within the facility, including streamers.
  • Kicking or throwing inflated soccer balls or Frisbees.
  • Any throwing of objects on the field, fighting, or discriminatory language qualify someone as being subject to immediate ejection.
  • Excessive, unsolicited or unwarranted use of foul language (individual or collective) will be treated on a case by case basis with a specific warning prior to ejection.
  • Violating Toyota Stadium rules, regulations, or policies.
  • Violating any local, state, or federal laws

Toyota Stadium management reserves the right to deny entry of any guest displaying inappropriate behavior, as determined by facility/event management. Click here for the 2019 MLS Fan Code of Conduct. For event-specific policies, please contact GuestService@FCDallas.com.

 Ejections 

Attending an event at Toyota Stadium should be an enjoyable and safe experience for everyone. It is our goal to avoid ejections or arrests. However, it is of primary importance that each guest is afforded an enjoyable experience while in attendance. Therefore, a code of conduct will be enforced that emphasizes good sportsmanship and generally accepted standards of behavior. Season ticket holders and suite holders are responsible for the actions of their guests and are subject to cancellation of tickets. See “Code of Conduct” or click here for the current MLS Code of Conduct.

 Food and Beverage  

The following items may NOT be brought into the facility:

  • Glass or plastic bottles of any kind
  • Outside food or beverages of any kind
  • Aluminum cans/metal cans of any kind

Guests may dispose of unauthorized items or return to them to their vehicles prior to entering into the facility. Items will not be stored, secured, or kept for return by Toyota Stadium.

For special dietary needs, infant needs, and medical concerns, please contact Guest Services.  Policies may vary for concerts and special events. Please contact Guest Services at GuestService@FCDallas.com for specific event policies.

 Marketing/Sponsorships/Pamphlets 

No unapproved marketing will be allowed on Toyota Stadium property. This includes, but is not limited to:

  • Unauthorized distribution of literature, business cards, flyers, handouts of any kind, pamphlets, other written forms, etc.
  • Placing of any unapproved material on car windshields.
  • Chanting or shouting words associated with commercial advertising.
  • Wearing clothing in a manner intended to advertise.
  • Possessing banners, flags, signs, or posters displaying words or pictures associated with commercial advertising.
  • Product sampling of any kind.

All cases are subject to review and decision by facility/event management. Guests found to be marketing unapproved items may be subject to ejection and removal from Toyota Stadium.

Guest/companies repeatedly found marketing on property might be cited with trespassing.  If your company or organization is interested in advertising, marketing or sampling product at Toyota Stadium, call 469-365-0128 for sponsorship pricing options.

 MLS Code of Conduct  

Click here for the 2019 Fan Code of Conduct. Toyota Stadium management reserves the right to deny entry of any guest displaying inappropriate behavior, as determined by facility/event management. For event-specific policies, please contact Guest Services at 469-365-0000 or GuestService@FCDallas.com.

 Parking 

For FC Dallas event, Toyota Stadium parking lots normally open 2½ hours prior to kickoff. Parking for FC Dallas matches at Toyota Stadium is complimentary for Season Ticket Members. Please click here to learn more about FC Dallas Season Ticket Membership.

Parking for all other guests who attend FC Dallas matches at Toyota Stadium is $10 per car in the Carrolla Red, Siena Blue and RAV4 Green lots. Please click here for a Toyota Stadium parking map.

For all other events at Toyota Stadium, please check for the latest information by following Toyota Stadium on Twitter, Facebook or Instagram or contact Guest Services at GuestService@FCDallas.com.

 Prohibited Items  

FC Dallas, in conjunction with Frisco law enforcement officials, is dedicated to providing a safe and secure environment in which to enjoy events at Toyota Stadium. Police officers are stationed near each entrance gate and all persons entering the stadium are subject to search and questioning. Full cooperation with the authorities is appreciated and will help speed the progression of the lines.

Items NOT permitted into the facility:

  1. Aerosol cans or pressurized containers, including, but not limited to air horns, sun screen, bug spray, silly string, hairspray, etc.
  2. Animals, with the exception of service dogs
  3. Selfie sticks
  4. Remote controlled aircraft or unmanned aircraft systems – prohibited in stadium and surrounding stadium property
  5. Balloons, beach balls and Frisbees, without prior approval
  6. Banners larger than 3 feet tall by 5 feet wide, unless approved by FC Dallas
  7. Bicycle and motorcycle helmets are prohibited from all seating sections and concourse areas
  8. Bikes, inline and roller skates, skateboard, scooters
  9. Chains, studded bracelets, etc.
  10. Chewing tobacco
  11. Clothing or items with offensive language or any other item deemed inappropriate by Toyota Stadium
  12. Coolers and ice chests
  13. Flammable liquids
  14. Flares, incendiary devices, smoke bombs, sparklers and fireworks of any kind – prohibited inside stadium and the Toyota stadium property surrounding
  15. Illegal drugs, other illegal substances or harmful chemicals
  16. Inflatable objects
  17. Laser pointers and laser pens
  18. Noisemakers: air horns, boom boxes, whistles, or any other item deemed as a prohibited noisemakers by FC Dallas
  19. Masks or any other implement that masks a person’s face, making it difficult/impossible to identify. There is an age restriction on MLS-licensed masks, which are sold in the FC Dallas Team Store. Only children 13 or younger may wear the masks.
  20. Glass containers of any kind
  21. Missile/projectile like objects
  22. Outside food & beverage of any kind
  23. Pamphlets, handouts, advertisements, flyers, etc. unapproved by Toyota Stadium management
  24. Poles and/or rods, unless they are used for an approved sign (for example: Supporters’ Groups TIFO)
  25. Portable heaters
  26. Seat cushions with bags
  27. Smoking in restrooms, seating areas, concourses, suites, clubs, etc. Smoking is only permitted in designated areas
  28. Streamers of any kind
  29. Umbrellas. Guests are encouraged to bring raincoats, pullovers or ponchos.
  30. Weapons of any kind
  31. Hoverboards
  32. Any other item deemed to be inappropriate or dangerous by Toyota Stadium management

Toyota Stadium instituted a bag policy in 2018 which prohibits opaque bags larger than 8.5”W x 5.5”H. Larger bags must be clear. Special exceptions can be made for medically-necessary items. Please contact Guest Services in advance at GuestService@FCDallas.com. Click here for the Toyota Stadium Clear Bag and Purse Policy. 

 Re-Entry   

FC Dallas Matches: There is a no re-entry policy in place for FC Dallas games. Exception: for safety reasons due to inclement weather, fans may seek safety in their vehicles.

Other Stadium Events: Re-entry policies may vary for other stadium events. Please contact Guest Services at GuestService@FCDallas.com for special event policies.

 Resale of Tickets   

It is unlawful for any person to resell or offer to resell a ticket to an event in any city right-of-way, city property or property owned, leased, or managed by the event sponsor. All violators will be prosecuted to the fullest extent of the law.

 Smoking

Smoking is not permitted in the stadium seating areas or along the railing overlooking the seating bowl, clubs, suites or restrooms. The designated smoking areas are located on each of the four concourses, just inside the stadium gates.

 Strollers

Strollers are permitted for younger children. As a safety measure, we ask that you check the stroller at Guest Services located above Section 133 which will be open from up to 30 minutes following the conclusion of an event

 Tailgating

Pre-Match tailgating is permitted if conducted in a safe and respectful manner and does not disrupt other fans, interfere with normal parking procedures or extend into additional spaces. Outside food companies are not permitted to deliver catering orders for tailgate activities. No open flame grills allowed. 

 Throwing Objects/ Projectiles

Throwing objects in the facility or onto the field is strictly prohibited. Guests found throwing any object within the facility will be ejected and subject to arrest. Please click here for the Code of Conduct. 

 Ticketing 

During the regular season, tickets for all FC Dallas home matches may be purchased by calling 888-FCD-GOAL (888-323-4625), online at www.FCDallas.com or at the FC Dallas Ticket Office, located in the South Box Office located next to the National Soccer Hall of Fame. The South Box Office open Monday-Friday from 10AM-4PM. On matchday, tickets may be purchased at the North and South Box Offices which are open four hours prior to a match.

Other Stadium Events: Ticketing policy varies for other stadium events. Please contact a member of the Ticket Services team at mailto:customerservice@fcdallas.comfor special event policies

 Umbrellas 

Umbrellas may NOT be brought into the stadium due to obstruction to other fans and safety concerns. In the event of inclement weather, guests are encouraged to bring appropriate apparel such as raincoats, pullovers or ponchos. See “Prohibited Items” for more information

 Will Call  

FC Dallas tickets may be picked up at the Will Call window located at the North Box Office building, which faces Lamar Hunt Way. The Will Call window will be open four (4) hours prior to matches. Photo identification is required to pick up tickets.

For all other events, including concerts and football games, the Will Call window locations and times may vary.

For the most up-to-date information, please follow Toyota Stadium on Twitter, Facebook and Instagram or contact a member of the Ticket Services team at CustomerService@FCDallas.com


STADIUM INFORMATION

 Advance Ticket Sales 

During major sporting events, tickets for upcoming events are sold at the Advance Ticket sales window, located on the South Box Office next to the National Soccer Hall of Fame.

You can also purchase tickets in advance by calling the FC Dallas Front Office Sales Team at (888) FCD-GOAL or at FCDallas.com. 

 Automated Teller Machines (ATMS) 

Toyota Stadium has four Automated Teller Machines (ATMs). Inside the stadium there are ATMs located on the East and West concourses as well as one inside the Winners Club presented by WinStar World Casino and Resort.

Additionally, there is one located outside of the South gate.

 Box Office 

The Main Box Office is located on the south side of the stadium at Toyota Stadium next to the National soccer Hall of Fame. The South Box Office is open on event days beginning four (4) hours prior to the start of the event.

Lost or Stolen Tickets
Lost tickets may be replaced for season ticket holders by calling Customer Service at 469-365-0000 or CustomerService@FCDallas.Com.

  • Please Note: Toyota Stadium cannot guarantee the replacement of individual tickets unless proof of purchase can be tracked to a specific transaction.

With a state-of-the-art ticket and scanning system at Toyota Stadium, new tickets can be reprinted and the lost tickets voided. Therefore, the old tickets will be denied entry to the building. If season tickets are believed stolen, the account holder is encouraged to file a police report with his/her local law enforcement agency and provide the Box Office with a copy.

Ticket Sales
Tickets may be purchased at www.FCDallas.com or by calling the FC Dallas Sales Team at 1-(888) FCD-GOAL. Tickets can also be purchased at the South Box Office.

Box Office Hours of Operations
Box Office hours are Monday through Friday from 10AM to 4PM or four (4) hours prior to a weekend event and during all scheduled stadium events.

Will Call
The FC Dallas Will Call window is located on the north side of the stadium at the North Box Office facing Lamar Hunt Way (Click here for a Toyota Stadium map). You must provide your picture ID when picking up tickets at Will Call.

Payment Options
The Box Office accepts Visa, MasterCard, American Express, Discover and cash.

 Credit Cards

Credit cards are accepted throughout Toyota Stadium. Credit cards may be used at the box office, merchandise stands and most concession stands. Accepted cards include: Visa, MasterCard, American Express and Discover.

 Diaper Changing Stations

Diaper changing stations are located in all men's, women's, and family restrooms.

 Elevators 

Guests with physical challenges or temporary conditions that prevent them from using stairwells and need access to the field must enter through the East gate and notify a Toyota Stadium employee. This employee will make arrangements to use the Eastside elevator. This elevator is not for public use and may only be used by request and with a credentialed escort. If entering through any other gate, please go to Guest Services for this request. Guest Services is located on the Northeast corner of the stadium, next to First Aid.

 Family Restrooms   

Family Restrooms are private restrooms available only for families. These facilities also contain changing tables for use by families with small children. There are eight family restrooms on the main concourse level located behind sections 102, 113, 120, 124, 132, and the North East concourse. For your additional convenience all public restroom facilities also have diaper-changing stations.

 First Aid 

If you require medical assistance within the stadium, please contact the nearest Toyota Stadium employee or proceed to the First Aid station located in the Northeast building next to the FC Dallas Team Shop behind section 133.

 Gates Open

For FC Dallas regular season matches, gates will open 90 minutes prior to the event’s start time for ticket holders. Gates will open at various times for other events at Toyota Stadium such as concerts and football games.

Please check with Toyota Stadium on Twitter, Facebook or Instagram for the latest information contact or CustomerService@FCDallas.com for all other opening times.

Entry Gates
Specific entry gates to Toyota Stadium will be indicated on your ticket. For FC Dallas matches, Season Ticket Members are invited to enter Toyota Stadium at their exclusive entrances located at the West and Northwest Gates. All other guests may enter through the Northeast, East and Southwest Gates.

 Tours  

Tours of Toyota Stadium may be arranged by contacting GroupEvents@FCDallas.com. Tickets to the National Soccer Hall of Fame may be purchased at NationalSoccerHoF.com.

 WIFI  

Toyota Stadium and Soccer Complex provide up to four hours of complimentary WiFi, brought to you by Spectrum, to all guests throughout the complex.

To access WiFi on property, please select ToyotaStadiumWiFi and follow the prompts to gain access to the network.



GUEST SERVICES 

 Guest Services 

Guest Services

is located on the Northeast concourse of the stadium, at the top of Section 133. Services offered to all guests include:

  • Guest/general information assistance
  • Lost and found
  • Resolution of ticket issues
  • Guest feedback forms
  • Stroller check-in
  • Ticket relocations

In addition, Guest Services representatives are located throughout the facility to provide information and assistance. 

 Lost and Found 

Guests looking to claim a lost item or turn in a found item during an event should visit Guest Services located above Section 133. For events at the Toyota Soccer Center and Tournaments any lost items should be turned in to the designated HQ area for the event. 

After an Event
Guests wishing to inquire about the possibility of retrieving a lost item after an event should call 469-365-0013 or email GuestService@FCDallas.com.

Lost and found items will be logged and kept by Guest Services for fourteen (14) calendar days. Unclaimed items will be donated to charity after this holding period.

 Lost Children  

Seperated children and parents should contact the nearest Toyota Stadium employee and proceed to Guest Services located above Section 133.

 Strollers 

Strollers are permitted for younger children. As a safety measure, we ask that you check the stroller at Guest Services located above Section 133 which will be open from up to 30 minutes following the conclusion of an event.