Guest Services

Guest Services is located on the Northeast concourse of the stadium, at the top of section 133. Services offered to all guests include:

  • Guest/General information assistance
  • Lost and Found
  • Resolution of ticket issues
  • Guest feedback forms
  • Stroller check-in
  • Ticket relocations

In addition, Guest Services representatives are located throughout the facility to provide information and assistance.

Toyota Stadium Security: (972) 955-5401


 LOST AND FOUND

In the stadium, if you find an item that is not yours, please take it to Guest Services above Section 133. If you find/lose an item within the Soccer Park Complex, those items are collected in the concession stand located at Dr Pepper Victory Center in the center of the Soccer Park.

AFTER AN EVENT

Guests wishing to inquire about the possibility of retrieving a lost item after an event should call 469-365-0013 email CustomerService@FCDallas.com. Guests wanting to claim a found item must be ready to positively identify their item.

Lost and found items will be logged and kept by Guest Services for fourteen (14) calendar days. Unclaimed items will be donated to charity after this holding period.

 LOST CHILDREN

Customer Service suggests that a parent/guardian place a ticket stub inside each child’s pocket or sock to assist Toyota Stadium staff in locating a child’s group in the event of separation. Separated children and parents should contact the nearest Toyota Stadium employee or go to Guest Services located in the Northeast building by the FC Dallas Team Shop.

 STROLLERS

Strollers are permitted for younger children. As a safety measure, we ask that you check the stroller at Guest Services located in the Northeast building next to the FC Dallas Team Shop that will be open from gate opening to thirty minutes after event end time.

 FIRST AID

If you require medical assistance within the stadium, please contact the nearest Toyota Stadium employee or proceed to the First Aid station located in the Northeast building next to the FC Dallas Team Shop.