Guest Services is located on the Northeast concourse of the stadium, right next to the Team Shop. Guest Services include:
- Guest/General information assistance
- Lost and Found
- Resolution of ticket issues
- Guest feedback forms
- Stroller check-in
- Ticket relocations
In addition, Guest Service staff members are located throughout the facility to provide information and assistance.
Toyota Stadium Security: (972) 955-5401
In the stadium, if you find an item that is not yours, please take it to Guest Services above Section 133. If you find/lose an item within the Soccer Park Complex, those items are collected in the concession stand located at Dr Pepper Victory Center in the center of the Soccer Park. After an Event Guests wishing to inquire about the possibility of retrieving a lost item after an event should call 469-365-0013 email customerservice@FCDallas.com. Guests wanting to claim a found item must be ready to positively identify their item. Lost and found items will be logged and kept by Customer Service for fourteen (14) calendar days. Unclaimed items will be donated to charity after this holding period.
Customer Service suggests that a parent/guardian place a ticket stub inside each child’s pocket or sock to assist Toyota Stadium staff in locating a child’s group in the event of separation. Separated children and parents should contact the nearest Toyota Stadium employee or go to Guest Services located in the Northeast building by the FCDallasGear.com Team Shop that will be open from gate opening to thirty minutes after event end time.
Strollers are permitted for younger children. As a safety measure, we ask that you check the stroller at Guest Services located in the Northeast building next to the FCDallasGear.com Team Shop that will be open from gate opening to thirty minutes after event end time.
If you require medical assistance within the stadium, please contact the nearest Toyota Stadium employee or proceed to the First Aid station located in the Northeast building next to the FC Dallas Team Shop.