Safety Protocols
MASKS REQUIRED – MLS POLICY
SOCIAL DISTANCE
STAY HOME IF SICK
MAINTAIN ASSIGNED SEATING
WASH HANDS FREQUENTLY
CASHLESS PAYMENTS ONLY
CLEAR BAG POLICY
 Know Before You Go
  • FC Dallas will only be offering mobile tickets through the AXS app as the method of delivery.
  • Fans ARE REQUIRED to wear their masks on all stadium property at all times per MLS policy. This includes Toyota Stadium parking lots. Fans are required to wear masks as they enter the stadium from their cars and depart the stadium to their cars.
  • Ticket transfers and resale are allowed and tickets as long as multiple groups who do not live together are not seated in your seats
 Entry and Seating
  • All fans entering Toyota Stadium will go through a security checkpoint prior to entrance. Entry line barricades will be socially distanced, and markers will be in place for fans to adhere to effective social distancing.
  • Fans will present tickets on their phones through the AXS app, which will be scanned at entrance. 
  • West, East and Northwest Gates will be open for entry into Toyota Stadium 60 minutes prior to Kick Off.
Parking Map
  • No guests will be permitted to set or access the first three rows around Toyota Stadium.
  • Sections 114, 115, 118, and 119 will have additional seat restrictions based on MLS league guidelines for proximity to the player tunnels.
 Restrooms and Cleaning
  • Restroom Locations are available throughout the concourse.
  • Stanchions and space markers are placed throughout the concourse to encourage proper distancing for guests waiting in lines at restrooms.
  • All concourse restrooms doors will be open during events (excluding Family restrooms) and attendants will be placed at each restroom to sanitize the space with disinfectant frequently. There is also signage detailing proper hand washing procedure in all restrooms.
  • High-traffic touchpoints throughout the stadium will be sanitized and cleaning frequently with disinfectant.
  • Cleaning crew will wear gloves at all times, change gloves every 30 minutes, and continuously wipe down railings and tables throughout the event.
  • Seats to be cleaned with electrostatic sprayer in between events. 
  • Increased disinfectant wipe down cleanings of high-contact stadium surfaces.
  • Hand sanitizing stations are available throughout the stadium.
  • All ticket windows and counters will be sprayed and washed both before and after an event and continuously cleaned wiped during event when needed.
 Concessions and Merchandise

Concessions and Merchandise will be available and open throughout the concourse. Please note other items that will be in place for fan experience, safety, and health.

  • Stanchions and space markers are placed throughout the concourse to encourage proper distancing for guests waiting in lines at concessions and merchandise shops.
  • All merchandise and concession locations now feature cashless transactions, feature specifically-marked entry and exits with fan occupancy limited in each indoor location.
  • Hand sanitizer stations and disinfectant wipes located at each merchandise location.
  • No more than six (6) guests are allowed to congregate at picnic tables or dining locations throughout the venue.
  • All tables in dining areas are placed six feet apart from each other.
  • All condiments are in individual, prepackaged packets.
  • In-seat food ordering is available for fans with order pickup when ready at a designated location in their assigned fan zone.
  • Food is served by staff members wearing gloves and a protective face covering. Areas are wiped down with disinfectant both before and after serving.
  • Concession stands and kitchens are cleaned with an electrostatic sprayer, which utilizes a food-grade cleaner.
 Suites and Premium Seating
  • Season Members with seating in VIP areas will be contacted by your Membership Services Account Representative to discuss your specific seating options and amenities.
  • Access to Toyota Stadium Club spaces will in large part be open and available to Season Members. Details about availability will be communicated to Season Members each match as the fluidity of the season transpires.
 FCD and Legends Staff Protocol
  • All employees are required to wear a protective face covering, and concession stand employees are required to wear gloves.
  • All full-time, part-time and contracted third-party staff members are required to complete a self-screening questionnaire prior to entering stadium. Any member experiencing initial symptoms will be asked to return home immediately.
  • All staff is instructed to adhere to new guest interaction changes, including no handshakes or physical contact with guests or employees before or during shift. Frequent hand washing is encouraged.
  • There is ongoing training to educate staff on new and/or updated guidelines and procedures.
  • All public safety members working a stadium event (Frisco Fire and Frisco Police) are required to have their temperature checked prior to coming into Toyota Stadium.

Guest Services and First Aid

Guest Services and First Aid Stand are located on the Northeast Concourse. The Membership Services Stand is located on the concourse behind section 111. All are available to fans inside the building and readily available for fans in attendance.